Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
CANCELLATION OF AN ONLINE ORDER
You can cancel an online order as long as it has not been shipped by phone Monday to Friday, 9:00 a.m. to 4:00 p.m. (514) 984-9181 or by e-mail clients@sabinegaspard.com.
DAMAGED PRODUCT
You must inform us of the problem within 5 days by telephone Monday to Friday, 9:00 a.m. to 4:00 p.m. 1-514-984-9181 or by e-mail clients@sabinegaspard.com. Please have in your possession or send us any material evidence that may help us understand the nature of the problem (i.e. if it is a breakage, attach a photo). We will agree with you whether or not to return the item. If, at our request, you must return a damaged or defective product, or if you have opted for a replacement, we will assume the cost of returning or shipping the replacement product.
PRODUCT NOT TO CUSTOMER SATISFACTION
If you are not completely satisfied with your purchase, you must contact us either by telephone Monday to Friday, 9:00 a.m. to 4:00 p.m. (514) 984-9181 or by e-mail clients@sabinegaspard.com.
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